Browsing: @ministry of ICT and National Guidance

Uganda has laid out an ambitious roadmap for its digital future, from e-government services to AI-driven skills training—but turning policy into real, inclusive impact remains the country’s biggest test.

Launched in Kampala, Uganda’s new ICT Client Service Charter is less about technology and more about trust—setting out, in plain terms, how long services should take and how citizens can hold government accountable.

Uganda has made strides in service delivery, but much of that progress goes untold. A new government shake-up aims to change that—rotating long-serving communication officers, retraining them for the digital age, and putting storytelling at the heart of governance. The reforms could mark the beginning of a more open, responsive state that speaks directly to its citizens.